Hi, I’m Luis! A UX/Product Designer based out of Houston, TX.

I have more than 6 years of experience leading projects using Design Thinking, Agile UX and Business Analysis. My cross-skills allow me to play a key role in any phase of a software development project from discovery to planning, to design & execution.

UX Case Studies

These are my go-to tools to get business, design and dev teams on the same page.

CERTIFICATIONS

CERTIFICATIONS

My favorite part about what I do is the people I work with. Here are a few of their testimonials

  • "I've worked with Luis on two recent projects: [Cancer Research Center] and [National Telecomms Provider]. On both, I've been impressed by Luis' ability to identify issues and guide clients and teams. Specifically on [National Telecomms Provider], he's taken leadership of the PNM workstream and the client recognizes his expertise in that space. Both Accenture and the client have expressed how impressed they are with his insights and his leadership on the project, and we are looking for ways to give him more leadership opportunities on the project."

    - Wally Hitchcock, UX Director

  • "Brigitte and Luis delivered the impossible. They learned an entirely new platform, SalesForce mobile, and wireframed the entire end-to-end user experience for a frontline technician that helps them quickly and efficiently solve customer issues... in FOUR DAYS. From start, through two reviews, to deliver final iterations for 25 mobile screens on Friday. Their speed and detail delivered the screens that will directly feed the team's work and usability testing in the next phase of the project."

    - Austin Govella, UX Architecture Lead

  • "Luis has worked on a few projects in a row for a notoriously-difficult client. Luis was staffed to a role that he doesn't typically get staffed to, but that didn't stop him from continuously wowing the client and our team. His exceptional eye for detail has enabled the team to be prepared for anything the client throws at us. I feel bad for the next person staffed in Luis' role as they have quite a high bar already set for them. Luis, thanks for all your hard work and know that you were instrumental in a ton of additional work already won with the client."

    Craig Taylor, Sitecore MVP

  • "Luis, thank you for your continued commitment to delivering the [Cancer Research Center] project! The long hours you have put into building stakeholder relationships and accurately gathering/documenting the requirements has resulted in another satisfied Avanade client."

    - Johnny Inthaphone, BA Lead

  • “I was concerned with the prospect of outsourcing this project because of the complexity of the process and the importance of the ultimate product. Thanks to his work, the foundation has been set for an ever-expanding product which may realistically reach the goal of saving 1 million lives per year.”

    - Laurence C, Ph.D. (Project Sponsor)

  • "Luis joined the [Global Oil Services] project and started adding value from Day 1. He was able to review and correct previously produced Deliverables that were not up to quality standards. Luis was able to work on the Content Matrix and produce Functional Spec Requirements that are easy to consume by the Dev teams. Luis has been instrumental in ensuring the BA work is of good quality. He is able to understand concepts that people who have been in the BA field for many years find hard to grasp. Keep up the great work Luis. you are a great addition to the team."

    Laone Taylor

  • "Thank you for being such a great sport on the [Sitecore Web Redesign] team! Collaborating with you was so much fun and I felt that our team was able to encourage creativity and truly function like a unit. I know it's been a bit hectic and fast-paced but I know you and the team will continue to create exciting outputs and I am truly thankful to have had a chance to contribute!"

    Victoria Lo, Visual Design Lead

  • "Luis did an outstanding job of listening the customer and understanding how to best meet their business needs. His high level of professional and passion for excellence sets him apart as a team member. It was a pleasure working with him."

    Joel Cade, Microsoft 365 Developer

  • "Luis! You've been awesome to work with, have pushed back when needed, and remained vocal in a very concise manner when it was needed to move our project in the direction that was really needed. I also appreciate all the feedback and initiative you've given to the project, as a UX Lead it's good to know there is someone that will advocate and push for the right things when I'm not around, it makes a world of difference particularly in difficult situations like the ones we experienced."

    - Fernando Mier, UX Manager

  • "He's always there when I need him... well except for that one week of snow in Texas. :) I can always depend on Luis. Any time I have a question or need some support, Luis always comes through. I was very excited when I found out I would be working with Luis on this project. I immediately knew we would be successful. Thank you Luis for always being so diligent and amazing!! Keep up the great work."

    - Raphaela Hunter, UX Architect

  • "Luis has been an incredible asset to our [Manufacturing Client] web planning team, getting up early to help facilitate MURAL workshops for regions around the globe, and staying late to finish up deliverables and status reports even after a long day/week of meetings. All this on top of being asked to contribute to multiple workstreams at the same time. Luis' transparency to do his best work and balance priorities is much appreciated and his dedication to get the work done is characteristic of the individuals who make this company successful."

    - Jacob Knettel, Digital Advisory Strategy Lead

  • "Luis has been killing it doing tons of his regular Business Analyst work and then really working hard on wireframes, sitemaps, working with our clients to find the proper solution in a feasible manner consistently! He's a really great UX/BA dual threat on this client."

    - Zaki Ahmed, UX / FED Developer

  • "I am thrilled to take a moment to appreciate the outstanding work that Luis has provided us on the [Sitecore Web Redesign] project. His contributions to both phases of this project have been nothing short of marvelous... Luis' approach to problem solving was awe-inspiring to watch. He constantly applies creativity to how he approaches his research and deconstruction of the problem, always providing us with routes we hadn't considered. In addition, his ability to work seamlessly along our cross-functional teams has been invaluable.When we struggled with keeping the workstreams connected [across global timezones], he acted as our glue and never shied away from taking additional meetings, before and after his work hours, to ensure that the team remained in lockstep and aligned. Thank you for being nothing short of a UX rockstar!"

    - Yuri Tran, UX/UI Lead

  • "Luis always advocated for the user experience and the processes to better understand our customers and their journeys. His dedication and consistency won the respect and admiration of his colleagues and working teams. He always communicated well, proved his ability to self-direct and provide additional insights and solutions."

    - Leeanna Lim, Client UX Director

  • "I consistently hear great feedback about from our Product and Business partners: “We love Luis!” Luis demonstrates a great command of the Field knowledge space, is impressively proficient in Agile UX delivery."

    - Magaly Rivera, Client UX Lead

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